Privacy Policy

01Who we are

This Privacy Policy explains how Rita Organics ("we", "us") collects, uses and protects your personal data when you visit our website, shop on our online store or contact us. We are based in Bangalore, Karnataka, India, and we handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

For questions about your personal data, email support@ritaorganics.in.

02What we collect

Information you give us

• Order details: your name, phone number, email address, delivery and billing address, and the products you order.
• Messages: what you send us by email, phone or WhatsApp, including photos you share about an order.
• Updates sign-up: your name and WhatsApp number if you ask to receive updates from us.
• Reviews: any review or feedback you choose to submit.

Payment information

Online payments are processed by third-party payment providers. We do not see or store your full card number, CVV or UPI PIN. We receive only the details needed to confirm your payment, such as the payment status and a transaction reference.

Information collected automatically

Our online store runs on a third-party e-commerce platform. That platform may record technical information when you use the store, such as your IP address, device and browser type, pages viewed, and cart and checkout activity. It uses cookies and similar technologies needed for the cart and checkout to work, and to give us store statistics.

This website loads its fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.

03How we use your information

We process your personal data with your consent, which you give when you place an order, sign up for updates or contact us. We also process it for other uses the law allows, such as meeting legal obligations. You can withdraw your consent at any time (see "Your rights" below). Withdrawing consent does not affect processing that already took place, and we may not be able to complete an order without the details we need to deliver it.

04Who we share it with

We do not sell your personal data. We share it only as needed with:

• Courier and delivery partners, to deliver your order;
• Payment providers, to process payments and refunds;
• Our e-commerce platform and service providers, who host our store and help us run it;
• Messaging services such as email providers and WhatsApp, when we communicate with you;
• Professional advisers such as accountants, where needed; and
• Government or law enforcement authorities, when required by law.

These providers may only use your data to provide their services to us or as required by law.

05Updates and marketing

We send product news and offers only if you have asked to receive them, for example by using the "Keep me posted" form on our website. That form opens WhatsApp with your message ready to send, and it reaches us only when you press send. You can stop receiving updates at any time by replying "STOP" on WhatsApp or emailing support@ritaorganics.in.

Order confirmations and delivery messages are part of providing your order and are not marketing.

06How long we keep it

We keep your personal data only for as long as we need it for the purposes in this policy:

• order and payment records, for as long as tax and accounting laws require;
• messages about an order or complaint, until the matter is resolved and for a reasonable period afterwards in case of follow-up questions; and
• your details for updates, until you ask us to stop.

After that, we delete or anonymise it.

07Keeping it safe

We take reasonable steps to protect your personal data from loss, misuse and unauthorised access, and we limit access to people who need it to handle your order. No website or online service is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will inform you and the authorities as required by law.

08Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update your personal data;
• ask us to erase your personal data when it is no longer needed, unless the law requires us to keep it;
• withdraw your consent at any time;
• have your grievance addressed by us; and
• nominate another person to exercise your rights if you die or become unable to do so.

To use any of these rights, email support@ritaorganics.in. We may ask you to confirm your identity before acting on your request. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

09Children

Our website and store are meant for adults. We do not knowingly collect personal data from anyone under 18 without the consent of a parent or legal guardian. If you believe a child has given us personal data without this consent, contact us and we will delete it.

10Other websites

Our website links to other services, such as WhatsApp and our online store platform. Their own privacy policies apply when you use them, and we are not responsible for how they handle your data.

11Changes to this policy

We may update this Privacy Policy, for example if we start using new tools or services. The "Last updated" date at the top of this page shows when it last changed. If we make important changes, we will make them clear on this page.

12Grievance Officer and contact

If you have a complaint about an order, a product or this policy, write to our Grievance Officer:

Grievance Officer, Rita Organics
Email: support@ritaorganics.in
Address: Bangalore, Karnataka 560100, India

We will acknowledge your complaint within 48 hours and work to resolve it within one month of receiving it.