In short
- Cancel any time before dispatch for a full refund.
- Damaged, wrong, missing or expired item? Tell us within 48 hours of delivery for a free replacement or full refund.
- We don't accept returns or exchanges for change of mind, including unopened products.
- Refunds are started within 7 working days of approval.
01Our approach
We want you to be happy with every Rita Organics product. Because skin care products are applied directly to the skin, we cannot resell a product once it has been opened. This policy explains when you can cancel an order, what happens if an item arrives damaged, wrong, missing or expired, and how refunds work.
This policy applies to orders placed on our online store for delivery within India. It forms part of our Terms & Conditions.
02Cancelling an order
- Before dispatch: you can cancel your order by emailing support@ritaorganics.in with your order number. We will refund the full amount you paid.
- After dispatch: the order can no longer be cancelled. Once it is delivered, the return options below apply.
03Damaged, wrong, missing or expired items
Please check your parcel as soon as it arrives. Contact us within 48 hours of delivery if:
- a product arrived damaged, broken or leaking;
- you received the wrong product;
- a product from your order is missing; or
- a product was past its expiry date when it was delivered.
Email support@ritaorganics.in with your order number and clear photos of the product, packaging and shipping label. An unboxing video helps us resolve the issue faster. Once we have checked the issue, we will send you a replacement or a full refund for the affected product, including any delivery charge you paid for it. You will not pay anything to send it back.
04No change-of-mind returns
We don't accept returns or exchanges for change of mind, including products that are unopened. Skin care is applied directly to the skin, so we keep every product sealed and untouched for the next customer.
We also cannot offer a replacement or refund for:
- products that have been opened or used, unless they arrived damaged, wrong or expired as described above;
- products damaged after delivery through misuse or incorrect storage;
- free gifts or samples; or
- problems reported more than 48 hours after delivery.
05If a product does not suit your skin
Natural ingredients can still cause reactions in some people. That is why we ask you to read the ingredient list and do a patch test 24 hours before first use. If you have a reaction, stop using the product and consult a doctor if needed.
Please also write to us at support@ritaorganics.in with your order number and what happened. We review each case individually.
06How to report a problem with your order
- Email support@ritaorganics.in within 48 hours of delivery, with your order number, the product, what went wrong, and clear photos of the product, packaging and shipping label.
- We will reply to confirm the next steps. If we need the product back, we will explain how to send it at no cost to you.
- Pack the product securely. Please do not send anything back without our approval, as we may not be able to trace it.
- Once we receive and check the product, we will confirm your replacement or refund by email.
07How refunds work
| How you paid | How we refund |
|---|---|
| Online payment (card, UPI, net banking or wallet) | To the same payment method you used |
| Cash on delivery, where offered | By UPI or bank transfer to details you share with us |
We start the refund within 7 working days of approving it. After that, your bank or payment provider may take a few more working days to show it in your account.
If a replacement product is out of stock, we will refund you instead.
08Contact us
If you have a complaint about an order, a product or this policy, write to our Grievance Officer:
Grievance Officer, Rita Organics
Email: support@ritaorganics.in
Address: Bangalore, Karnataka 560100, India
We will acknowledge your complaint within 48 hours and work to resolve it within one month of receiving it.
Bangalore, Karnataka 560100
India